Angered client

If I could give 0 I would. I need guidelines of how to transfer my paid up home loan. 2.5 weeks ago I went to nedbank sandton, no one could help & was told to go to reception who made a call to customer service. The young man I spoke to said he could not help. I asked to speak with a manager, manager not there, I ask for an assistance manager, not there. He said someone will call me to assist, I have received NO CALL. SINCE THEN I HAVE CALLED CUSTOMER SERVICES 4 TIMES, WAITED FOR AGES TO GET TO SPEAK WITH A CONSULTANT. 1ST ONE PUT THE PHONE DOWN. 2ND ONE SAID SHE COULD NOT FIND MY HOME LOAN. 3RD ONE PUT THE PHONE DOWN. 4TH ONE WAS A BIT MORE HELPFUL, I GAVE HER MY PHONE NUMBER, THE CALL WAS DROPPED.......GUESS WHAT SHE DID NOT CALL ME BACK. 3 WEEKS ANDVIVE HAD NO ASSISTANCE FROM ANYONE AT NEDBANK. ANDVI NEEDCTO TRANSFER MY PROPERTY INTO MY NAME AS I AM IN THE PROCESS OF SELLING. THIS IS A DISGRACEFUL SERVICE FROM A BANK. NO WONDER YEARS AGO I CLOSED MY ACCOUNT WITH THEM & WENT TO FNB. I PHONED FNB ABOUT MY PROBLEM, FNB HAVE ASKED ME TO COME INTO THEIR BRANCH AND THEY WILL INFORM ME OF MY NEXT MOVE, THEY ALSO SAID I MUST BRING IN MY PAPERWORK & THEY WILL ASSIST ME. FNB LIVE UP TO THEIR SLOGAN " HOW CAN WE HELP YOU TODAY" . THANK YOU FNB, YOU ARE THE BEST EVER BANK 10/10 NEDBANK 0/10 Since