And the award goes to Brenda Fry ***

Cheers to someone who can really make things happen, Brenda Fry. My compliments on the way you remarkably conducted the call thismorning. I am surprised by the number of people who could have wrapped my little issue but failed to do so. You have an enviable ability to stay cool and help even though I was very irate and kept took out my frustrations on you. It is a pleasure talking to you, please pass your remarkable ability to handle calls from irate members to your collegues, Nedbank could really do with more staff like you and Lethu.