*********** and rude staff

On the 28th of October I received a call from Nedbank MFC regarding my application for a payment holiday on my vehicle financing payment. I made this application on the 14th of October as prior to this I spoke to an agent who said I would need to send the application atleast 2 weeks before payment is due.

When I received the call from the agent on the 28th of October he asked me which email address I had sent the required documents through indicating that these documents were not reviewed prior to this call and my payment usually goes out on the 28th of each month. He then opens the documents for the first time and states that the termination letter I provided is not authentic as it does not have a letter head and said to me to request one from my HR department. I stated that I was upset that these documents were not checked prior to the payment date as it would now affect my credit score which is what I was trying to avoid and therefore made this application. Your agent was extremely rude to me throughout the call and also stated that it was my responsibility to follow up. I once again stated that I was upset and that I would send through the document once received. The agent then cut the call on me.

I am extremely disappointed in the service I have received from Nedbank MFC. I was spoken to rudely and because of your *********** staff my credit score is now adversely affected.