***** and poor service

On the 29 May 2023 I was at the Nedbank ATM in feather-broke Shopping centre (Rumsig) and this happened:

I withdrew cash of 3000 using my American Express card but I didn’t get the cash and also didn’t get the card back.

I got the sms as notification from Nedbamk of cash withdrawal and within a second got another sms of a cash cancellation which made me think the cash was not withdrawn from my account.

On the same day I realised when trying to pay at Spa Rumsig using my VISA card that my VISA card was blocked as it was also linked to the same account.

I then called Nedbank call centre to report the case and take the matter further.

I was informed that there were two suspected *****ulent transactions that took place on my account using my VISA card online and hence the VISA card was stopped, they said there was no withdrawal of the R3000 and shouldn’t worry about that one but rather lodge a ***** case in regards to the card ***** that happened on line.

I visited Nedbamk branch at Nelspruit Crossing on the 3rd May 2023 and the lady at the branch was very helpful in assisting to lodge the case.

We further identified that the 3000 was actually devoted from my account and further lodged that case.

The lady at the bank informed me that the atm case will be resolved in 3-5 working days and the one on the card online will take longer.

I never got any feedback further from Nedbamk until today that I came back to the branch. I am working abnormal hours and have no time to visit the branch. I am charged for a private banker that I don’t even know.

The money that was ****** from my account is about 7000 when adding the atm and online transactions tgat they allowed to go through.

I feel like Nedbank is exposing or has exposed me to ***** stars and they are actually working with them fore as the client to be de*****ed. I thought my money would be safe with Nedbank but it’s clearly not and there is absolutely no care for them to even call their clients and inform them of the case logged.

I am stressed by this as it has negative financial implications on me and the bank is so cool about it coz clearly, they don’t know how to be departed with 7k and be left with a negative balance.

Nedbank is not a safe bank. It’s also not timely with their responses.