And I'm done with this.

So, after the conversation with Yusuf and the branch manager of the montana branch making arrangements for me to collect my card I finally had a spare moment and went in to collect today. Waited in the queue again for 25 min, and once again there are issues. My contract showing proof of residence is \not accepted\" because I only have a scan of the original held by the owner of the property. I am done. Cut the ****** card up for all I care. This is COMPLETELY AND UTTERLY UNACCEPTABLE. I will never refer or recommend somebody to nedbank ever again. Just as I thought things were arranged and sorted I had to go through this. There is absolutely no way I'm going back a fourth time for a CARD COLLECTION!!"