******* and ********* handling of my Nedbank Loan Account

Frankly, I am appalled at the incompetence and sheer audacity displayed by Nedbank in handling my loan account. Despite a fully valid arrangement in place, my account was irresponsibly handed over to Blake & Maphanga Attorneys, apparently without any regard for the law, the National Credit Act, or basic decency.

This is utterly unacceptable. I have been a responsible client, having successfully paid off two vehicles through Nedbank MFC without issue, yet the bank sees fit to treat me like a delinquent debtor deserving of harassment. The fact that your so-called attorneys then sent me an SMS falsely claiming I had agreed to an arrangement is not only ********* but *********. This is harassment and misrepresentation, plain and simple.

I demand, immediately:

1. A full explanation as to why my account was handed over *******ly and without my consent. 2. Confirmation that all collection attempts by Blake & Maphanga will cease immediately pending outcome of the investigation. 3. A full correction of all false communications sent to me, and accountability for the individuals responsible. 4. Written confirmation that my account will be handled properly and in accordance with the existing arrangement. If Nedbank fails to act swiftly, I will escalate this to the National Credit Regulator, the Ombudsman for Banking Services, and pursue all legal remedies available, including damages for harassment and misrepresentation. Rectify this disgraceful mess immediately.