***** and disguisting customer service

Dishonest and disguisting customer service from the personal loan side as well as the complaints department. I have an agreement with Nedbank that they debited my account on the 28th of each month as this is my salary date. The first time last year they debited my account a day before but when they sent me an sms to remind me the day was as per my salary date. Nedbank decided to deduct it a day before resulting in me to pay bank charges because i had no money i went through the whole thing waited more than a month to just get a refund on my bank charges and stated afterwards that my salary date is the 28th of each month no matter what it will always be the 28th as per my contact papers. So February comes receives an sms from Nedbank stating that my debit will go off on the 28th i accepted it and carried on the 27th comes and Nedbank again decided they are going to debit my account. I phoned and got an excuse of that its because " the system saw i got paid previous month on the 27th and it changed it to the 27th" worse part of it all is that how many months before that i got paid on the 28th!!! Not the 27th!!! I logged a complaint again got the reference number and contacted Scelo that assisted me the first time... The service i received is horrible i need to keep on following up on emails i send in time frames of 5 days to more than a week and just no answer from this person!!! They sent me an sms stating it will be sorted out in the next 21 days we are at 20 days now and no communication no sms no phone call no email nothing was even attempted to sort out this issue and get my money refunded back to me!!! Basically *****ing money and just ignoring you as the client. I will never recommend Nedbank Personal loans to anyone!!!