Ancient Nedbank processes are impossible

Nedbank system processes is ancient to today's fast paced world: Got to branches 3 times after card blocked trying to get money at their ATM for gas.Told it's fica related by 2 consultants in 2 different banKS. Cornubia Mall and Gateway Mall in Durban.The person who blocked account now is on leave and consultant knows not why it was blocked.Logged complain but can only be attended in 24 hours, in the mean time, school fees for son and municipaliy project which has is meant to be completed can not move, essentially life is at a stand still...cheers to Nedbank, useless even if we want to comply with your process, you can not be trusted to deliver...I'm moving banks!!!