An Unnecessary Waste of Time; Pathetic Service

Got a pin via sms, a pin for a locker. Was supposed to collect my card at a Nedbank locker. After entering the PIN, nothing happened. No locker door opened. I called the Nedbank security man standing nearby. He couldn't help either. Then received a weird sms saying my card has been collected. How is it collected whereas the lockers never opened.

I had driven for over an hour for this disappointing service.

Why don't you first make sure that those doors are working properly before making us waste our time like this?