An international transfer untraceable for over four weeks!!!

Good day, my name is Roshana Jayne Moody.

I am just writing to let nedbank know that I am unimpressed with the service and response of the nedbank team.

A payment of 26600pounds was paid into an incorrect account on the 6th of May 2020. The funds were only returned to the sender after 4 weeks of the money being untraceable. A new payment of 47000pounds was made on Friday the 5th of June and nedbank is still telling me that the funds are not reflecting. I can understand a few days of delay due to the covid19 epidemic, however four weeks is unacceptable. I have had no hell from nedbank and have been on the phone to them almost every single day to try and rectify the problem. The sender in England also emailed and tried to get the funds returned but no response. It is alot of money to just misplace or not be able to trace. I've had no contact with anyone regarding any sort of payment hanging or anything. And now I am still fighting after a month for an inheritance that I should have received a long time ago. Can someone please help me find the payment? As soon as possible so I can have peace of mind, it's been over a month of constant stress on only my side and it's not fair at all. I know this is meant to be a process but really I have waited for long enough now and being very patient and understanding but I honestly cannot right now. I'm fed up and disappointed in the service and response of nedbank. I wanted to long at investing in a money market however if this is the indication on the way nedbank handles money then how can I be assured I will get the best advice or service on a long term investment!!