Amex Platinum Charge Membership Rewards

I would just like to place on record my disappointment and disgust with the American Express card division regarding allocation of my Membership reward points. - Reference no: ***0

In actual fact I experienced the very same problem last month when I sent you an email and they manually loaded the points as a correction.

On the 8th April 2022 I made a transaction on this card with Easy Pay for an amount of R27600 for which I was supposed to receive a total of 8 280 Membership reward points. I have been receding these points for the past 15 years.

When I discovered that these points were not allocated to me, though I received points after transactions made after the 8th April I decided to take the matter further.

On the 12th April I called American Express Platinum Card division and spoke to a lady by the name of Lesley. She acknowledged the error and escalated the problem to the Membership rewards department. I was given a Reference number of ***0

On the 14th April, when I found that I was still not allocated these points I again and spoke to a gentleman by the name of Jerushren who said that he would escalate the matter further an get back to me.

On the 20th April when I checked again, the points were still not allocated to me and called I called again and spoke to the same gentleman Jerushren only to be told that he would call me back in an hour but called me 3 hours later only to be told that he was unable to contact Membership Rewards..