Amex ********** charges

Amex card fradulent charges

On Oct. Oct. 7, my American Express card was debited with 2 x 199.67 Rands for Uber Eats, which I never had, as I have never ordered Uber Eats. I saw those transactions immediately, went to Nedbank in Rosebank, and the person who helped me said he was going to lodge a dispute but I also had to do it on my own by phone to make it quicker. WEll he did it and sent me copy, I did it, was sent a for filled it, sent it and 2 days ago and 14 days down the line the lady who sent me the forms, having been sent for over 10 days comes back to say that I have to send them somewhere else, that was never mentioned before. Amazing service I'm getting...... and in the meantime I'm accumulating charges due to those 2 charges, had to cancel card, order a new one, pay of it, as if it was my fault..... Wonder how do they have a client left with the service they render?