AMEX Customer Service goes above and beyond

My director is currently in China and had his wallet ****** over the weekend. Although he had cancelled all of his cards he asked the office to assist in getting replacement cards. The initial ask was to have the cards sent to China however as he will be returning to SA for 1 day it was now an option to collect it from his local branch. <br> <br> Leon Pillay has been the most incredibly helpful, communicative and thoughtful person to deal with throughout the process. Even when he couldn't help he verbally assessed all the options with me, took time to consider all possibilities and came up with the most workable solution. He has kept in contact throughout the process including confirming the card was ready for collection at the branch. <br> <br> After dealing with two other banks his service level has been far superior and I have been singing his praises to anyone who will listen. <br> <br> Well Done Leon! It has been a pleasure dealing with you and I hope AMEX realizes what an asset you really are!