RM
Robin M

1 reviews | Active since Dec 2011

31 May 2015, 16:37

AMEX again fail to honour their Promises

Despite the Promises made on their Marketing Jargon and the Airport Lounge Website, I was yet again turned away from an Airport Lounge at the Hong Kong Airport. The Airport Website claims to honor Selected American Express Cards, and yet embarrassingly turned away my American Express Platinum Card. I yet again wonder why I bother to pay the membership Fee's to have an American Express Card. I even went to the Trouble of writing to the Hong Kong Lounge asking whether my Card was accepted.<br> <br> I am traveling at the end of the Year with my Family and I wonder if American Express will bother to honor the extensive commitments they continuously punt on their websites and Brochures.

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Replies (1)
Nedbank
Nedbank's reply01 Jun 2015, 08:51
Official
Hello Roblan,

We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.

For your convenience, please note our dedicated complaint channels: ***/ ***

Kind regards

Client Experience Team