American Express / Nedbank rewards

Item: Nedbank
Rating: 1
Author: Rob C

I have twice tried to redeem my points on a particular product, and twice been told you are out of stock. This time I was told that you will never have it in stock again - but it still appears on your web site as "available". The consultant then tried to push me into an inferior product as an alternative. Maybe you should stick to banking and leave the profesionals to do your rewards program - you are as pathetic as SAA

Helpful (0)

Replies (2)

Nedbank's replyOfficial

06 Feb 2018, 08:51

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards

Client Experience Team

Nedbank's reply06 Feb 2018, 08:51

Official

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards

Client Experience Team

Rob C's updateReviewer Update

13 Feb 2018, 09:20

Thank you Nedbank - you certainly brought in the "A Team" to sort this issue out. I still believe you have issues with your suppliers, but your own staff are excellent.

Rob C's update13 Feb 2018, 09:20

Reviewer Update

Thank you Nedbank - you certainly brought in the "A Team" to sort this issue out. I still believe you have issues with your suppliers, but your own staff are excellent.