Always the Extra Mile

We have been doing business with Nedbank for many years. Overall Nedbank delivers very good service. This afternoon, on Black Friday when we were extremely busy one of our Nedbank Card Terminals started displaying 'Alert Irruption' as we often get. I made one quick call (15:00 on a Friday) to Gerhard Swart (Employee nr 136902) while running around on my site. I imagined that the terminal would only be replaced on Monday as it it Friday Afternoon.

Being a very busy 24hr filling station, accommodating over 30 buses in a 24hr period, not even thinking about the Truckport and 24hr OK Express I started accepting the nightmare we might face over the Weekend with fewer terminals. What a relief when Gerhard showed up probably half an hour after my call. This is not the first occasion where Gerhard responded way faster than the turn around time, also delivering the best and most professional service time after time.

I am confident that he is definitely a major asset to your Nedbank Team. Proud of the Company he represents and leaving me as customer feeling joyful and important. 200%!