Always off line

Good day,<br> <br> I am absolutely feed up with the service of Nedbank Tembisa Plaza which is my main branch. I lost by card in the beging of February and had to go for a temporary card. When I got to the branch they advised that they systems are down and they cannot assist at all, I was very desperate of cash and even asked if there is any other way they can assist and they advised there is not. I had to go the at Birchres Mall which is much smaller than my branch and they gladly assisted me and the agent who assisted could not believe that the system was completely offline and advised that they are using the same system and theirs is working. Stupidly I requested for my new card to be sent to the Tembisa Branch and with so much regret I still do not have my card now. I went 3 times already and every time you are there and after waiting for hours you get told that they systems are down then the next thing is that they are offline. I went there on this Saturday the 20/02/16 and again waited for hours and after I was told they are offline again and the manager advised that there is nothing they can do. I suggested that they transfer my card to another bank and was told it is not possible.