1 reviews | Active since Aug 2014
Always long waits at Cresta branch
<p>Since nedbank has moved to a ticket system at its branches I have never waited less than 30 minutes to be served (on average more than 45 minutes) ! This is for both teller and card services. In all cases there are always unmanned tellers in the branch, </p> <p> </p> <p>I don't want to speak to a powerless call centre person but what I want is that the branches employ enough freaking tellers to deal with the customer load! </p>
Dear Philip,
We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.
Kind regards
Client Experience Team
Dear Philip,
We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.
Kind regards
Client Experience Team
Canned response, definitely makes me feel like you have listened.
Canned response, definitely makes me feel like you have listened.
