PR
Philip R

1 reviews | Active since Aug 2014

09 Jul 2016, 09:59

Always long waits at Cresta branch

<p>Since nedbank has moved to a ticket system at its branches I have never waited less than 30 minutes to be served (on average more than 45 minutes) ! This is for both teller and card services. In all cases there are always unmanned tellers in the branch, </p> <p> </p> <p>I don't want to speak to a powerless call centre person but what I want is that the branches employ enough freaking tellers to deal with the customer load! </p>

0
Replies (2)
Nedbank
Nedbank's reply09 Jul 2016, 10:02
Official

Dear Philip,

We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.

Kind regards

Client Experience Team

PR
Philip R's update09 Jul 2016, 10:18
Reviewer Update

Canned response, definitely makes me feel like you have listened.