Always a nightmare dealing with Nedbank staff

Always poor service from Nedbank. Their call centre staff have the worst attitudes and are never helpful. They are the worst bank to deal with. I did a balance transfer to my American Express credit card as they were offering a preferential interest rate and bonus membership rewards. I have still not gotten the membership rewards and it has been 3 months after the balance transfer. Their people say that there was no membership regards even though they were not the ones offering the promotion. Instead of listening to the person that was in the call (me), they insist that they are right. They were going to listen to the call earlier this month and they have still not gotten back to me. I called them again today and then I encountered the person that knows it all even though she didn’t listen to the call and is not part of the group that offered the promotion. I always have to mentally prepare myself when dealing with these people because they have the worst attitudes, don’t listen and are unhelpful. I am glad that they are not my main bank, I can’t imagine having to deal with such incompetence on a regular basis.