Almost a month to open an account!

Mon 13Jul I opened a Nedbank Savvy account online. I received a confirmation email stating that someone would contact me about collecting my card etc. <br> Having NOT been contacted I visited the branch on Sat 18Jul. I was helped by Liesel Bruyns who explained to me that the online applications are sent to the branch manager, but that Claremont do not have one and dont have access to that email. I was told that they would retrieve the documents on Mon. Mon I got an email from Liesel that I could now come in and sign for the account. <br> I returned Sat 25Jul and was helped by Carlo. He had all the forms from Liesel, I signed them, and submitted all documents for FICA to him. My card however was STILL not ready. I was told that it would be ready by Wednesday. <br> I again received no communication, came in on Sun 2Aug. My card was STILL not ready, and my FICA documents were not reflecting on the system! I asked to put in a complaint, and my details were taken. I was told that the team leader would be in contact with me to resolve this on Monday. It is now 3 days later and I have again heard NOTHING. <br> I was trying to follow my partner for convenience, but instead she will follow me back to ABSA!