Almost 4 months later,no response

R4943.00 and R150.00 was *******ly withdrawn from my account. I reported the matter on the 31 of October 2015, on a Saturday. I opened the case at the Daveyton branch with a lady named Sonia. I was promised to get a reply on Monday on the second of November 2015. Instead I never got a reply on how far the case is, on that day. But instead I only had a reply after reporting the matter on Hello Peter in December. Then I was contact by the manager from Nedbank a day after on the 18th of December. And later on that month the same manager contacted me back saying that they will let me know on the 14th or the 15th on when they will pay back my money. But it's been months now and I haven't had my money back.