Almost 2 Months Without Card or App Access – No Help from Nedbank

My Nedbank credit card expired on 31 March 2025, and I was told I'd get a message when my new card was ready for collection. By 14 April, I had received nothing and went to the branch — they said it wasn’t ready. I went again later in April and was told to call the contact centre. The consultant escalated the issue and said I’d get a message within 3–5 days. I never did. On 8 May, I called again, but since I’d deactivated the Money App (due to ***** concerns) and couldn’t log in without a valid card, I couldn’t authenticate. I was transferred to another consultant who never picked up. After 25 minutes on hold, I had to hang up. I emailed *** and got a case number. I followed up with the assigned Service Resolution Specialist on 12 May. It’s now 20 May, and I still have no feedback, no card, and no access to my account. No support, service or resolution from Nedbank.