BM
Bonginkosi M

1 reviews | Active since Jan 2016

08 Jan 2018, 16:35

Allowing ********** debit orders to go through from my account then charge me to get them reversed.

On the 5th of January 2018 I called Nedbank to get some debit orders reversed because I new nothing about them and I had nothing to do with the companies that were responsible. The lady that was helping me told me that she can only reverse the ones that were only two months old, older debit orders its my loss because I have internet banking I should have checked my statement. I said fine than lets revers the ones she can little did I know that I was being charged R5.00 per debit order. Now what I don't understand is you open an account with Nedbank to keep your money safe & for you to get it from them you have to prove that it is really you who wants the money but ******** can do as they please with your money while it is with the bank that you pay to protect it, when you find out you need to call them using your money then you get punished for that buy the same bank. So we think that *******ion will ever stop I guess it's the price you got to pay when you are poor.

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Replies (1)
Nedbank
Nedbank's reply08 Jan 2018, 16:39
Official

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team