All Need is my statment to be emailed to me

usually I call in to the call center and request my statement to be emailed to me , the lady I spoke to today ruined my day really I confirmed everything she asked then she gives me **** says she wont email me my ****** statement what kind of **** is that ? , im not the type to be irate infact I love my bank and all I ask for is my statement and all I get after holding for that long and answering all these security questions is a no sir I wont be able to sent your statement ****** hell maaan