all i wanted was an aplogy

about a week ago i putted up a complain about nedbank plaza branch where they refused to help me Cos they were closed and they chased me away..<br> <br> one to two days later after i complained two guys from the complains dept called me apologising about the matter and God bless their souls and thank you very much for responding so quick...<br> <br> now all i truly wanted was an apology from the branch manager of which he/she never even tried to contact me. i went to the bank one day just before i complaint i asked for the manager and one of the staff told me he/she is not there and they don't know when is he coming..<br> <br> until i get a call from the branch manager i will not stop complaining and all i want is a simple I'm sorry from the branch manager oww and the two staff who refused to help me.<br> <br> Thank you