ALL HOPE LOST

I have been treated like a ***** by my bank that I trusted. My husband passed away in February last year and I have to apply for a home-loan endor*****t, I have been trying since July last year with no luck and I have been rejected as they say I cannot afford. I have not missed a payment and I have asked the people who were assisting me via email to be given at least information of how much I qualify for and how much I can pay in so that it can be approved. My request has fallen into deaf ears. Homeloan Call centre cannot assist me. I have lost hope, I wish I can just hit a jackpot and pay off everything that I owe Nedbank and cut ties with this bank.