Airtime purchased on Netbank gone missing

Bought R150 airtime this morning. Vodacom number...3rd party. It is 19.30 now and the person has not received the airtime. My account has been debited with the R150 and I have checked that the correct cel number was entered. I logged call ***7, was told will take 5+ days to investigate. This is unacceptable! Then phoned Vodacom and they said that the delay is on Nedbanks side. I have been buying airtime for years...why errors now? Person then went to Engen garage and bought airtime which was loaded 100% correct and immediately. Where is my R150? I need a refund or my airtime please.