Airtime not credited

I bought data and airtime on 17 Jun 19, in the amounts of R149,00 and R200,00 respectively. These amounts were taken from my account, but Vodacom confirmed that they had not received, and therefor no airtime was supp****. I have been engaging with Nedbank since then, and went into the bank to try and resolve the matter, however I still have not been credited, nor received any airtime. Nedbank confirms that they can see the amounts, and says the credit will reflect in my account within 24 hours, but still no joy on my side. The latest reference number I got, was ***6. The service on line as well as inside the branch is extremely poor.