AIGLIFINS NE***K - Deducted twice

Hi,<br> I am appalled that I try calling the contact centre only to be told that its closed until 12:30pm, my query is that my account was debited twice on 25 November 2015 for the funeral policy I have.<br> <br> Can someone give me an explanation or why have I not been informed of such deduction going off twice in one month?<br> <br> If this cannot be reversed that I would please advise that this policy be cancelled because there is certainly no transparency.<br> <br>