1 reviews | Active since Jun 2016

01 Jun 2016, 13:18

AIGLIFINS debited twice

<p>Hi Nedbank,</p> <p>AIGLIFINS debitted twice on my current account.<br />I notice I am not the only one who has been a vicitim of this double debits, a few reviews on the net confirms it.<br />I called your call centre 3 times and I still dont have an answer, they just simple put me through to a number that does not excist ***), this is not on, one of the guys i spoke to from your call centre does not even know anything about this life insurance even though I was contacted by Nedbank for this life policy.<br /><br />I need my money reversed and this service cancelled! the is no transperecy what-so-ever, i dont even receive communication about my policy or any feedback from this AIGLIFINS.<br /><br />very disapointed </p>

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Replies (1)
Nedbank
Nedbank's reply01 Jun 2016, 14:03
Official

Dear Sly,

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards

Client Experience Team