Agent and Team Leader unable to assit

I called Nedbank Help Desk to ask for assistance. I was logged in on my laptop, i.e. NOT banking app. I ask to be shown where I could view, and change if needed, the monthly transfer between my Optimum account at my Money Trader account. Sonia Adams did not know where this setting was and had to put me on hold for MANY minutes while she had to try and get the information from Ziningi Dlamini, who was also unable to provide an answer. I was kept on hold for many minutes every time that Sonia consulted with Ziningi Dlamini. I just could not wait any longer because I was on the line for close to 30 minutes. I still have not been assisted with an answer.

I am expecting somebody who knows what is what on the website to get in touch with me and resolve the issue.