AGAIN - A COMPLAINT

<p>Charged R51 for ATM fees; I called the helpline - get through to a very nice lady who asked me to excuse her silence - she was logging into my account; the adverts started again and I was asked to be patient - again; a gentleman then answered - the lady had vanished - I explained that I am querying the R51 charge for ATM fees and I know that I get 4 free etc etc; he proceeded to explain that on my particular type of account the first 4 withdrawals are free (I know that) and thereafter yada yada; I explained that I know that but was querying a somewhat exorbitant charge of R51. He proceeded to repeat that the first 4 withdrawals are free.... I then very firmly but politely said thank you very much but this is not helping.... I have resolved to change to Capitec for this very reason and I will do so. Every time I have a query with Nedbank, there is a problem. </p>