After Repo rate cut, installment increases

Each time the repo rate is cut, my installment increases — this is unacceptable and makes no sense. I have had my Nedbank home loan for almost 18 years, and it is clear that I am not being treated as a valued customer.

I requested a call-back for clarity after receiving an email from Meshack Sibitlo, whose response was unclear. Despite this request, no one has contacted me. This lack of communication and accountability is extremely disappointing.

Nedbank needs to take its clients seriously. If this is the level of service I can expect going forward, I will be forced to reconsider my relationship with the bank. The decline in service is concerning and should be addressed immediately.