After many months and many many promises, nothing

Every single month I get a call from a rude agent at Nedbank saying that my personal loan has not been paid. Every single month I log into my FNB account with them on the phone, tell them exactly when it was paid and verify the reference number and account with them. Then I go ahead and send them the proof of payment. Then, after promises that they will look into it as everything is correct from my side, the exact same thing happens the next month. <br> <br> Nedbank, we have ascertained for 4 months in a row now that the problem is on your side, Every month you involve customer service agents and promise high and low that you will get your act together, every month the same thing happens and the next rude agent calls me, threatens me and falsely accuses me of not paying. Please ask FNB to train you on the basic job of allocating payments, or just following up with your promises for a change?<br> <br> Your customer service agents are very quick to call and ask me to change my Hello Peter rating but slow on delivering service. <br> <br> Let this happen again, Nedbank, and I will take you to the banking ombud. You see, Nedbank, the difference between you and me, I don't make promises I don't plan on keeping.