Affecting my credit rating due to lack of comms

I have a new nedbank homeloan which was registered on the 29th of May 2015. I was not contacted by Nedbank to inform me when to expect my first debit order, and when I asked the bond attorney over email she did not respond. Consequently I went in to a branch first thing on the 30th May 2015 and was informed that my first debit order will go off on the 1st June 2015. <br> <br> The consultant assisted me to call the homeloans call centre, and when I explained that the bond had just been registered yesterday and that I've still been paying rent thus I've made no arrangement to have funds available as no one had told me when I can expect to make the first payment she suggested that the only thing I can do is change the debit order date to the end of the month, and when I asked her to then proceed with this, she informed me that I need to speak to a specialist as she could not do it. So I wasted another 20 minutes only to find that out.<br> <br> When I asked to be transferred to a specialist, she told me that they had already left for the day and I can only speak to them Monday morning. I called first thing this morning and was told that my account was now under tracking and she cannot do anything.