Advice for other students banking with Nedbank

Went into the Randburg Branch(Kent Avenue) To open a second savings account. The consultant (984) does not speak clearly and does not give the information that one has requested.<br> After the account was open an amount needed to be deposited. After waiting in the queue for over 30 minutes to deposit the amount we decided to walk out due to lengthy delay.<br> I returned home and called the executive complaints line ***) Spoke to a consultant on requesting a statement it was noted that I am being charged R4 per transaction plus an additional admin fee of R18. When the account was placed in my name I was informed that the account was a student account and no transaction fees would be charged.<br> I was advised that a consultant would contant me after calling at 11:55. I am still waiting for the call from the consultant after being told that at a certain age the account automatically is changed to a savings account of which I was never notified or informed. A Reference number has been provided. (***) It would be appreciated that this matter be fully investigated and feedback be provided as soon as possible. Other students should be aware of this who bank with Nedbank.