TK
Tendai K
1 reviews | Active since Jan 2018
30 Jan 2018, 08:24
Addressing a problem
Can't believe I am going to this length to get a problem solved. I have been calling Nedbank since December that i am having a problem with my internet banking. It is just ridiculous that it takes 2 months to addressing a problem for a client.
Helpful (0)
Replies (9)0
Replies (9)
Nedbank's replyOfficial
30 Jan 2018, 08:38Dear Tendai
We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
Best regards,
Nedbank's reply30 Jan 2018, 08:38
Official
Dear Tendai
We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
Best regards,
TK
Tendai K's updateReviewer Update
31 Jan 2018, 10:31Still waiting for someone to contact me.
TK
Tendai K's update31 Jan 2018, 10:31
Reviewer Update
Still waiting for someone to contact me.
Nedbank's replyOfficial
31 Jan 2018, 10:34Dear Tendai
The Resolution Manager attempted to call you but got through to your voice mail, we will advise him of you comments.
Kind regards
Client Experience Team
Best regards,
Nedbank's reply31 Jan 2018, 10:34
Official
Dear Tendai
The Resolution Manager attempted to call you but got through to your voice mail, we will advise him of you comments.
Kind regards
Client Experience Team
Best regards,
TK
Tendai K's updateReviewer Update
31 Jan 2018, 11:08i rep**** to that guy's message and even send him a screeshot of my call log ... i did not receive a call from Nedabnk. I was in the office the whole entire time and do not have a single missed call on my fone. Lets be serious please!!
TK
Tendai K's update31 Jan 2018, 11:08
Reviewer Update
i rep**** to that guy's message and even send him a screeshot of my call log ... i did not receive a call from Nedabnk. I was in the office the whole entire time and do not have a single missed call on my fone. Lets be serious please!!
Nedbank's replyOfficial
31 Jan 2018, 11:20Dear Tendai ,
Please provide us with your contact details.
Regards
Client Experience Team
Best regards,
Nedbank's reply31 Jan 2018, 11:20
Official
Dear Tendai ,
Please provide us with your contact details.
Regards
Client Experience Team
Best regards,
TK
Tendai K's updateReviewer Update
31 Jan 2018, 12:01Name: Tendai Kuwana, Account Number:***, Passport Number: FN193418 and Contact Number: ***.
What else do you need from me.
TK
Tendai K's update31 Jan 2018, 12:01
Reviewer Update
Name: Tendai Kuwana, Account Number:***, Passport Number: FN193418 and Contact Number: ***.
What else do you need from me.
Nedbank's replyOfficial
31 Jan 2018, 12:05Thank you Tendai ,
The details have been forwarded to the resolution manager.
Regards
Client Experience Team
Best regards,
Nedbank's reply31 Jan 2018, 12:05
Official
Thank you Tendai ,
The details have been forwarded to the resolution manager.
Regards
Client Experience Team
Best regards,
TK
Tendai K's updateReviewer Update
31 Jan 2018, 14:11i did miss a call just now, if the consultant can please call me back now.
TK
Tendai K's update31 Jan 2018, 14:11
Reviewer Update
i did miss a call just now, if the consultant can please call me back now.
Nedbank's replyOfficial
31 Jan 2018, 14:30Dear Tendai ,
We will pass on your message to the resolution manager.
Regards
Client Experience Team
Best regards,
Nedbank's reply31 Jan 2018, 14:30
Official
Dear Tendai ,
We will pass on your message to the resolution manager.
Regards
Client Experience Team
Best regards,