ADDITIONAL CARD FEE CHARGED FOR TWO YEARS!!!!

Afternoon Guys, I'm writing this review with extreme frustration and irritation at the moment. This take up much of MY VALUABLE TIME of which Nedbank cannot compensate for. I'm one of the clients who rarely check my statements as I trust a large banking institution (such as Nedbank and other providers) to bill correctly and accordingly. To my astonishment, yesterday afternoon I downloaded my latest credit card statement and saw a charge for an ADDITONAL CARD FEE, I proceeded to download another and another and another …..The SAME CHARGE!!!! , I continued to download ... long story short, the additional card fee has been charged from JUNE 2019. I remember back in May or June 2019, I short paid my credit card installment by R50. The card was then placed on hold. They asked me to make the payment and the hold will be lifted, of which I did, however, the hold was not lifted .I than proceeded to a Nedbank branch, a very helpful gentlemen helped me there. Prior to contacting the contact center he advised me the team won’t be able to lift the hold, instead, he would have to issue a new card. He did however contact the call center, the gentlemen was correct. The agent advised him to reissue a new credit card, an additional card fee will be billed, however, we must call back and they will reverse the charge. I remember receiving the June statement and saw the charge of R27.00 some odd reflecting, It wasn't much hence I never bothered. It’s now been TWO YEARS!!!! And Nedbank is still billing AN ADDITIONAL CARD FEE. @ Nedbank, please can you have these charges reversed immediately!!!!!! I await your URGENT feedback on this matter. To all the other Nedbank clients , please be vigilant and check your statements .