Additional Card application

About 3 weeks ago i went into Nedbank Hartbee****rt to apply for an card on my business account for the manager at my business to be able to do a few purchases.

The Nedbank staff member could not assist me because we did not have the correct documentation with us, fair enough.....we then confirmed exactly what we need to bring to do this, we were told proof of residence and an ID document. The lady did not have an ID only drivers licence and so went to home affairs first to do the application.

Yesterday we went back, with the Proof of residence and the ID as requested.... i arrived earlier then the rest of the group and had to listen to staff say how they just want to go home and they are not "lus" for this day anymore.... i was shocked. If my staff had to do that in front of my clients i would follow disciplinary steps!

Once we were all there the enquiries/ Teller lady first called her team leader and then they called the business manager. I was then told they could still not issue a card as i first had to supply a resolution and add the manager as a signatory on my account! WHAT?? I decided then and there to apply for a job at a HUGE company in the purchasing department so i could also have signing rights on maybe a Nashua or Xerox bank account... how pathetic and unreasonable is this?

My mother started this business 12 years ago as the only director and signatory - i was issued a card to do purchases only, i still even now as the owner of this business cant even view the balance of the account with my debit card.... this was done without me being added as a signatory etc! Now im told only a person added as a signatory can do purchases and be issued with a business debit card?

When i complained to the team leader saying your staff have been saying how they want to go home and cant wait for today to be over, yawning .... chit chatting etc , of course they will NOT go out of there way to be helpful with that attitude, her response.... yes well i'm cold i also want to go home! i was SHOCKED

Nedbank i am completely utterly disgusted at your level / lack of client service.