AM
Andre M
1 reviews | Active since Nov 2015
15 Jul 2019, 10:36
Added new fees to my account without warning
Nedbank suddenly started charging fees per transaction on an account that is supposed to have a fixed monthly fee. I was not warned beforehand that anything was going to change. When I contact customer care (online / telephonically) they simply state that the new fees are correct for my account type. I have asked twice to be called by someone in management that would be able to address my questions, but this has not happened either. This seems to communicate very clearly that to Nedbank I am just a number & I will therefore endeavour to remove than number from their books ASAP.
Helpful (0)
Replies (4)0
Replies (4)
Nedbank's replyOfficial
15 Jul 2019, 10:39Dear Andre
Your concerns have been noted and a resolution manager will contact you to discuss the way forward.
Kind regards
Client Service Support
Nedbank's reply15 Jul 2019, 10:39
Official
Dear Andre
Your concerns have been noted and a resolution manager will contact you to discuss the way forward.
Kind regards
Client Service Support
AM
Regards
Andre M's updateReviewer Update
16 Jul 2019, 15:34Dear Nedbank
I am still waiting for someone to contact me, which leaves me with some possible conclusions:
I am still waiting for someone to contact me, which leaves me with some possible conclusions:
- Your reply was system generated and therefore quite meaningless.
- You have so many complaints that your resolution managers can't keep up.
- You really just don't care about your clients.
Regards
AM
Andre M's update16 Jul 2019, 15:34
Reviewer Update
Dear Nedbank
I am still waiting for someone to contact me, which leaves me with some possible conclusions:
I am still waiting for someone to contact me, which leaves me with some possible conclusions:
- Your reply was system generated and therefore quite meaningless.
- You have so many complaints that your resolution managers can't keep up.
- You really just don't care about your clients.
Regards
AM
Andre M's updateReviewer Update
18 Jul 2019, 16:47Good news - I received the following email today:
"Good day Mr Meyer
We received communication that the account will revert back to a go banking account and service fee reversals will be done on the 31/07/2019
A fix has been implemented on our systems."
So I am hoping that this will indeed happen, so that I can write a positive review to start off August 2019 :)
"Good day Mr Meyer
We received communication that the account will revert back to a go banking account and service fee reversals will be done on the 31/07/2019
A fix has been implemented on our systems."
So I am hoping that this will indeed happen, so that I can write a positive review to start off August 2019 :)
AM
Andre M's update18 Jul 2019, 16:47
Reviewer Update
Good news - I received the following email today:
"Good day Mr Meyer
We received communication that the account will revert back to a go banking account and service fee reversals will be done on the 31/07/2019
A fix has been implemented on our systems."
So I am hoping that this will indeed happen, so that I can write a positive review to start off August 2019 :)
"Good day Mr Meyer
We received communication that the account will revert back to a go banking account and service fee reversals will be done on the 31/07/2019
A fix has been implemented on our systems."
So I am hoping that this will indeed happen, so that I can write a positive review to start off August 2019 :)
AM
Andre M's updateReviewer Update
01 Aug 2019, 15:39Dear Nedbank
The date on which the reversals were supposed to happen has come and gone, but I don't see anything on my account yet.
I have received written commitments from Nedbank via email and SMS, so I would expect Nedbank to fix this very soon, or carry the full costs of transferring all my accounts to another bank due to not abiding by your own commitments.
Please contact me with a very clear explanation of what to expect when, because I would prefer not to be forced to take this matter to the FSB / FSCA.
Regards
The date on which the reversals were supposed to happen has come and gone, but I don't see anything on my account yet.
I have received written commitments from Nedbank via email and SMS, so I would expect Nedbank to fix this very soon, or carry the full costs of transferring all my accounts to another bank due to not abiding by your own commitments.
Please contact me with a very clear explanation of what to expect when, because I would prefer not to be forced to take this matter to the FSB / FSCA.
Regards
AM
Andre M's update01 Aug 2019, 15:39
Reviewer Update
Dear Nedbank
The date on which the reversals were supposed to happen has come and gone, but I don't see anything on my account yet.
I have received written commitments from Nedbank via email and SMS, so I would expect Nedbank to fix this very soon, or carry the full costs of transferring all my accounts to another bank due to not abiding by your own commitments.
Please contact me with a very clear explanation of what to expect when, because I would prefer not to be forced to take this matter to the FSB / FSCA.
Regards
The date on which the reversals were supposed to happen has come and gone, but I don't see anything on my account yet.
I have received written commitments from Nedbank via email and SMS, so I would expect Nedbank to fix this very soon, or carry the full costs of transferring all my accounts to another bank due to not abiding by your own commitments.
Please contact me with a very clear explanation of what to expect when, because I would prefer not to be forced to take this matter to the FSB / FSCA.
Regards