Activation of a dormant account

I made 2 transfers into my Account and they were accepted. When trying to transfer money out I am told my account is dormant but i was able to deposit. The call centre said to go to the branch. I was at the branch Friday and they emailed an internal department. It's now Tuesday still no answer. I have to made a payment by before tomorrow in which case Nedbank will fund the difference if the settlement amount changes. ***