Accused on not paying my accounts

I am appalled at the shocking treatment from call centre representatives at Nedbank. I was called up twice in the last week and told that one of my personal loan accounts was in arrears.<br> <br> I have doubled checked my bank statement and the amount has gone off in full. Today's caller claimed that the amount was refunded to me, which is not true and I am dissapointed that Nedbank could even make such a claim when there has been no refund requested or refunded into my bank account at all. No refunds reflect on my bank statement at all.<br> <br> Nedbank is a ********** bank. And it employs apes who cannot resolve any matters. My money reflects the amounts being debited and if it isn't being paid across into my loan account, then is someone is *****ing my money!<br> <br>