Accounts not RICA'd

After having battled for MONTHS to eventually get partly competent people at Nedbank Bedford Centre to eventually issue my accounts so that I could collect my guard, I received 1) No guidance how to activate the accounts 2) An SMS to say my accounts have not been RICA'd after providing hard copies of all required documentation to the INCOMETENT people at the Nedbank Bedford Centre branch.

I always thought Standard Bank was a terrible bank, but you really do win the prize for the WORST banking service provider and I haven't even started banking with you.

So: 1) Can you PLEASE PLEASE PLEASE get a COMPETENT person to contact me via EMAIL - I don't feel like wasting time talking to one of your idiots telephonically. 2) Provide me with my actual BANKING ACCOUNT DETAILS as all I have are the documents that came with the cards that have the card numbers on them. 3) Provide me with details how to activate my account 4) RICA my accounts using the documents provided already 5) Confirm that all is in order 6) Provide the contact details of a COMPETENT person whom I may contact in the event queries may arise.