Accounts not linked and tax certificates

Mrs MMJ Erwee went to the bank, filling in a bookful of forms to enable her to transfer money from her moneytrader account to her cheque account. The staff ensured her that she will be able to do it on line but now she will have to go to the bank AGAIN to get it linked as she cannot transfer money. Complained last year about tax certificates not received. This year same problem again. Only 1 account tax cert received have to go to the bank again. As on complaint of last year - STAFF INCOMPETANT NEEDS PROPER TRAINING. Mrs MMJ Erwee - profile no ***.