Account to be closed

Hi There. We open an a new account for my mom in September, from middle September she get sms that say she must visit her nearest Nedbank Branch when we go there they go in the account and say there nothing wrong, when she wants to use the bank card it is been blocked. So we go in the bank again then they send a email to clear the block. So this go on from September till up to now. From last week Wednesday we struggle to get the account unblocked we also want to close the account but we can't they must clear the block. Nedbank Grove was supposed to phone us on Monday to say the block are been cleared and we still waiting. So I must go in the bank again to sort the account out. The people who are helping isn't very helpful also. I need this to be sorted out ASAP.