Account that's not closed

On Friday 5 March 2021 I went to the Springs Mall Branch to close my Savvy Account. The account took the cards and said that the account would be closed. I made a point of going early in the month to ensure that the account does not attract additional fees. I noted that the account still appeared on my th, contacted Nedbank customer support who confirmed that the account was still open. I made the effort of going in Branch, standing in a long queue and after all that the account wasn't closed, next thing Nedbank will say I have service fees on that account. What makes the matter worse is that I am still a client because I just changed the account. Please all I ask is that the account be closed. After going in Branch I shouldn't have this problem.