ACCOUNT SUSPENDED

My bank account was suspended and I was told to bring my FICA and a copy of my ID. I provided both to Nedbank Sandton City branch on 02/03/2015 and was told that it would be resolved in 3 days. On 06/03/2013 I called nedbank call center and was told that the department responsible for the lifting of the suspension had not received my docs. I then went back to Sandton City branch on 07/03/2015 and was told that they had sent my docs to the FICA department and they did not know why there was a delay. I lodged a compliant with Nedbank on 06/03/2015 and received a call from them - they promised me that the issue would be resolved by 09/03/2015. I am still waiting and cannot access my account to date. Please help.