Account Settled and refund is due

My account has been settled in November, and yet the debt order still went off on the 25/11/2015.<br> Called the call centre was told they will refund me within 5 business days, that would be 2 December,<br> Nothing happened called again was told then it was 7 working days which would be the Friday 4th December, well friday came and went and guess what still no refund.<br> <br> Then called in again on Friday and was told my matter was escalated and should receive my refund on the Saturday and yet again still nothing and they said that they did refund me on the 25th November, sent my bank statement as per request.<br> <br> I have asked for feedback nothing, no has called, I had to call in every single time, which I think I should now be refunded for my time and the full amount that was debited from my account.<br> <br> Everyone gives a different story and always say they escalated to their team leader / manager.<br> But no response or update from them.<br> <br> <br> <br>