Account restricted - online = useless

I am genuinely frustrated with this bank which I have been banking with since 2011. From RA issues, agents erquesting way too many details for verification, i am surprised they have not asked for my blood type as yet. I attempted to open a bank account for my 9year old via the money app, for the sake of convenience. The card gets delivered, no account information available, just the card number. The status on money app is pending activation. I then called in and was told to go to an atm and insert the pin 3 times. Which I did, nothing happened. Called in, I was then told the account is restricted and I need to go in to the bank. What a waste of my time. Sure Nedbank, I will definitely come in to see you after I open an account with another bank, and move everything over. Your banking service has gone down the drain!