Account restricted

I transferred money from my Capitec account to my Nedbank account on Tuesday. I have been transacting on the account until my account was blocked today. I called the call centre and was transferred to the ***** line and was told to take the proof of payment to the branch. I’ve done that with no luck as I’m told to wait for a call from this department. I am traveling today and have no money. I just want Nedbank to give me my money then I close my account.